Frequently Asked Questions:
What is your Refund or Exchange Policy?
All items purchased at www.johnpaul-co.com are Final Sale. No Refunds or Exchanges.
Where do you Ship?
We currently provide Domestic Shipping only within Canada. For any international orders, please contact us at firstname.lastname@example.org
Do your prices include Duties & Taxes?
Yes. All of our prices include customs charges, duties and taxes from Italy to Toronto. You are responsible for Local Taxes & Shipping. Example: HST or GST.
What if the product I need is not available on your website?
All special order inquiries can be sent to us directly at email@example.com
How long will my order take to arrive?
Please allow 4 to 8 weeks for delivery. You can call us to confirm if the item is in stock and therefore we can expedite delivery.
Can I order Online and Pick-Up in Store?
Yes. Please call us at 416-921-7787 to arrange In Store Pick-Up.
What if my order arrives incorrectly?
Please call us at 416-921-7787 for any issues related to your order. Our showroom hours are Monday to Saturday 10:00 am to 6:00 pm EST. We are closed on Sundays.